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The purchased product can be returned or exchanged within 14 days after purchase. At the same time, the presentation of the goods, equipment, security elements (seals and labels), packaging, as well as a check or other settlement document issued by the courier must be preserved. Returns are not possible if the goods have signs of exploitation, changes, substitution of goods and, moreover, damage to the goods.

  • If the return of the goods occurs due to the fact that you changed your mind about buying it, then you pay for the return delivery services yourself in full.
  • In the event of a defect, the product is returned to the store, and you will receive a similar good quality at no additional charge.
  • In case of damage to the goods, or incomplete complete set of the order, you must refuse to receive the goods and pay for it, as well as draw up an act - a claim to the carrier, and provide us with a copy, after which we will send you a new product. In the event that such a situation has occurred with your parcel, be sure to inform us about what happened by phone
    (097) 604-81-50
  • If hidden defects were discovered after the start of operation, please contact us by phone (050) 371-07-55. We will carry out an examination, on the basis of which a decision will be made on further actions - repair, replacement or refund.

Refunds are made within 3 banking days from the date of cancellation of the order, or within 3 banking days from the moment we receive the goods in case of a return, but usually much faster.